01 Agreement to terms
These Terms of Service (“Terms”) form a binding agreement between you (“you”, “client”) and Atominic Technologies (“FrontDesk”, “we”, “us”, or “our”) governing your purchase and use of the FrontDesk service. By placing an order, making a payment, or using any part of the service, you confirm that you have read, understood, and agree to these Terms. If you are entering into this agreement on behalf of a business, you confirm that you are authorised to bind that business.
02 Definitions
- Service — the design, hosting, maintenance, lead-capture, and related features that make up FrontDesk, including any add-ons you subscribe to.
- Website — the website we design, build, and host for you under your plan.
- Dashboard — the login panel through which you manage content and view enquiries.
- Client content — text, images, logos, and other materials you provide or publish.
- Enquiry data — the information submitted by visitors through forms on your Website.
03 The service
FrontDesk provides a custom-designed, managed website paired with a lead desk. Subject to your plan, the service includes a custom premium website of up to ten pages, project portfolio galleries, a testimonials section, enquiry capture with instant alerts, your own login panel, mobile-responsive design, SEO foundations, Google Business setup assistance, and hosting with security and backups.
An optional Growth add-on provides ongoing search-visibility work, including monthly SEO updates, location-targeted content, Google Business Profile management, AI search readiness, and a monthly performance check.
We may improve, modify, or discontinue individual features over time. Where a change materially reduces the core service you pay for, we will give you reasonable notice.
04 Your account & responsibilities
You are responsible for keeping your dashboard login credentials confidential and for all activity that occurs under your account. You agree to:
- Provide accurate, current, and complete information when ordering and when using the service.
- Supply the content and materials we need to build and maintain your Website in a timely manner.
- Ensure you hold the necessary rights to all client content you provide to us.
- Comply with all laws applicable to your business and the products or services you advertise.
- Notify us promptly of any unauthorised use of your account.
05 Fees, billing & renewals
The fees for your plan are those agreed at the time of purchase and shown on our pricing page. Our standard plan is a one-time build fee plus a recurring hosting and maintenance fee, billed monthly or annually, with optional add-ons billed alongside.
- Build fee — payable to begin work on your Website, as agreed in your order.
- Recurring fee — covers hosting, security, backups, uptime monitoring, and support, and is billed in advance for each billing period.
- Renewals — recurring plans renew automatically for successive periods unless cancelled before the renewal date. We will not silently increase a renewal price; any change to recurring fees will be communicated in advance.
- Taxes — fees are exclusive of applicable taxes such as GST, which will be added where required.
- Late or failed payment — if a recurring payment is not received, we may suspend the Website after reasonable notice until the account is brought current.
Except where required by law, the one-time build fee is non-refundable once work has begun. Recurring fees already paid for the current period are non-refundable, but you may cancel future renewals at any time.
06 Your content & ownership
You retain all ownership of your client content and your enquiry data. We claim no ownership over them. You grant us a limited licence to host, reproduce, and display that content solely to operate and maintain your Website and to provide the service.
Consistent with our no-lock-in promise, on request or upon cancellation we will hand over your website files, project photos, and enquiry data in a portable package you can host elsewhere, along with reasonable assistance to transfer your domain. Your domain remains yours throughout.
07 Intellectual property
The FrontDesk platform, dashboard software, underlying code, design systems, and our brand and trademarks are and remain the property of Atominic Technologies. The finished Website design we deliver for you is licensed to you for your business use. Nothing in these Terms transfers ownership of our platform, reusable components, or proprietary tooling to you. You may not copy, resell, or redistribute the underlying platform or present it as your own product.
08 Acceptable use
You agree not to use the service, and not to publish content, that:
- Is unlawful, fraudulent, deceptive, defamatory, or infringes the rights of others.
- Contains malware, or attempts to gain unauthorised access to our systems or those of others.
- Sends spam or unsolicited bulk communications, or harvests data unlawfully.
- Promotes illegal goods or services, or violates any applicable law or regulation.
- Places an unreasonable load on our infrastructure or interferes with the service for others.
We may remove infringing content and, where necessary, suspend a Website that violates this section, with notice where practical.
09 Availability & support
We work hard to keep your Website online, fast, and secure, and we monitor uptime as part of your plan. We do not, however, guarantee uninterrupted or error-free service. The Website may be temporarily unavailable during maintenance, updates, or events beyond our reasonable control, including failures of third-party hosting or network providers.
Support is provided over WhatsApp, email, and call during our normal business hours. We aim to acknowledge requests promptly and to resolve routine content changes quickly, but specific response times are not guaranteed unless separately agreed in writing.
10 Cancellation & handover
You may cancel your plan at any time by contacting us; cancellation takes effect at the end of your current billing period. There is no lock-in and no exit penalty. On cancellation, and provided your account is in good standing, we will hand over your website files, project photos, and enquiry data, and assist with transferring your domain.
After handover, we may deactivate the hosted Website and delete copies from our active systems within a reasonable period, except where we must retain records by law. We recommend you confirm you have received and tested your handover package before the Website is deactivated.
11 Disclaimers
The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet every requirement, that any specific number of enquiries, leads, sales, or search rankings will result, or that results from SEO or visibility work are guaranteed, as these depend on factors outside our control.
12 Limitation of liability
To the maximum extent permitted by law, Atominic Technologies will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the service, even if advised of the possibility of such damages.
Our total aggregate liability for any claim arising out of or relating to the service will not exceed the total fees you paid to us for the service in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
13 Term & termination
These Terms apply for as long as you use the service. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the service unlawfully, and we will give reasonable notice and an opportunity to cure where practical. You may terminate at any time as described in the cancellation section. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and governing law — will survive.
14 Governing law & disputes
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory consumer protections, the courts at Gurugram (Gurgaon), Haryana, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service. Before pursuing formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct discussion.
15 Changes to these terms
We may update these Terms from time to time to reflect changes in our service or legal requirements. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify clients directly. Your continued use of the service after an update means you accept the revised Terms.