01 Who this policy covers
FrontDesk is a managed website and lead-capture service operated by Atominic Technologies ("FrontDesk", "we", "us", or "our"). This Privacy Policy explains how we handle personal information across two distinct groups of people:
- Our clients — the businesses who hire us to design, host, and manage a website, and who access the FrontDesk dashboard.
- Visitors and enquirers — people who browse a website we host for a client, or who submit an enquiry form on one of those websites.
It also covers anyone who contacts us directly, visits our own marketing pages, or applies to work with us. By using FrontDesk or any website we manage, you agree to the practices described here.
02 Information we collect
Information you give us directly
- Account & billing details — your name, business name, email address, phone number, billing address, and tax identifiers (such as GSTIN) needed to set up and invoice your plan.
- Website content — the text, photographs, logos, project galleries, testimonials, and other materials you provide for us to publish on your site.
- Support communications — messages you send us over WhatsApp, email, or call, including anything you choose to share in them.
Information we collect automatically
- Technical data — IP address, browser type, device type, operating system, and approximate location derived from your IP.
- Usage data — pages viewed, links clicked, time on page, and referring source, gathered to keep sites secure and to measure performance.
03 Enquiry & lead data
The core purpose of FrontDesk is to capture enquiries on behalf of our clients. When a visitor submits an enquiry form on a client's website, we collect the details that visitor chooses to provide — typically a name, phone number, and a short message about what they want.
For this data, our roles are clear:
- The client business is the owner and controller of the enquiries submitted through its own website. They decide how to follow up and how long to keep that information.
- FrontDesk acts as a processor — we capture, store, and deliver those enquiries to the client (by dashboard, alert, and notification) on the client's behalf, and we do not use them for our own marketing.
If you submitted an enquiry and want it corrected or deleted, contact the business you enquired with directly, or reach us using the details below and we will pass your request to them.
04 How we use information
We use the information we collect to:
- Build, host, secure, and maintain your website and dashboard.
- Capture enquiries and deliver real-time alerts and notifications.
- Process payments, issue invoices, and manage renewals.
- Provide support and respond to your questions.
- Monitor uptime, prevent fraud and abuse, and protect against security threats.
- Measure and improve the performance of the sites we manage, including search visibility for clients on our Growth add-on.
- Send you service-related messages (for example, billing reminders or maintenance notices). We send marketing messages only where you have asked to hear from us, and you can opt out at any time.
05 Cookies & analytics
Websites we manage may use a small number of cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use the site. These typically fall into:
- Essential cookies — required for the site to function, such as security and form handling. These cannot be switched off.
- Analytics cookies — help us and our clients understand visits and improve content. Where required by law, these are set only with consent.
You can control or delete cookies through your browser settings. Blocking essential cookies may affect how parts of a site work.
06 How we share information
We do not sell personal information. We share it only in these limited circumstances:
- With our clients — enquiry and lead data is delivered to the business whose website captured it.
- With service providers — trusted vendors who help us operate, such as hosting and cloud infrastructure, email and messaging delivery, analytics, and payment processing. They may access information only to perform services for us and are bound to protect it.
- For legal reasons — where we must comply with applicable law, a valid legal request, or to protect the rights, safety, and property of FrontDesk, our clients, or the public.
- In a business transfer — if Atominic Technologies is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this policy.
07 Storage, security & retention
We host websites and data on reputable cloud infrastructure and apply technical and organisational measures designed to protect personal information, including encryption in transit, access controls, regular backups, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as needed for the purposes described in this policy, to provide the service, to comply with our legal and tax obligations, and to resolve disputes. Enquiry data is retained for as long as the client maintains an active plan, unless the client instructs otherwise.
When you cancel, we hand over your website files, project photos, and enquiry records as described in our Terms, and then delete copies from our active systems within a reasonable period, except where we are required to retain them by law.
08 Your rights & choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity first. If you are an enquirer rather than a client, some requests may need to be directed to the business you contacted, as they control that data.
09 Third-party services & links
Our service relies on third-party providers for hosting, messaging, analytics, and payments, and the websites we manage may link to external sites or embed third-party tools such as maps or social profiles. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them.
10 Children's privacy
FrontDesk and the websites we manage are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us information, contact us and we will take reasonable steps to delete it.
11 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our service, technology, or legal requirements. When we make material changes, we will revise the "Last updated" date above and, where appropriate, notify clients directly. Your continued use of the service after an update means you accept the revised policy.